Privacy policy

1. Introduction

Totea operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a curated shopping experience.

Totea is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how Totea collects, uses, and discloses your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the handling of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.


2. Personal Information We Collect

“Personal information” refers to any information that can identify or reasonably be linked to an individual.

Depending on how you interact with Totea and where you are located, we may collect the following categories of personal information:

  • Contact information (name, email address, billing and shipping address, phone number)
  • Payment information (payment method details, transaction data, payment confirmation)
  • Account information (login details, preferences, settings)
  • Order and transaction information (products viewed, added to cart, purchased, returned or exchanged)
  • Communication data (messages sent to customer support)
  • Device and technical data (IP address, browser type, device information)
  • Usage data (interaction with our website and Services)


3. How We Collect Personal Information

We collect personal information through the following sources:

  • Directly from you, when you place an order, contact us, or use our Services
  • Automatically, through cookies and similar technologies when you browse our website
  • From service providers involved in payment processing, analytics, fulfilment and shipping
  • From third parties or partners where applicable


4. How We Use Your Personal Information

Totea uses your personal information for the following purposes:

Provide and operate our Services

To process orders, manage payments, fulfil deliveries, handle returns, and maintain your customer experience.

Improve and personalise the experience

To understand customer behaviour, improve our website, and personalise product recommendations.

Marketing and advertising

To send marketing communications and show relevant advertising, where permitted by law. You may opt out at any time.

Customer support

To respond to enquiries, provide assistance, and manage communication with customers.

Legal and security purposes

To prevent fraud, ensure platform security, comply with legal obligations, and enforce our policies.


5. How We Share Personal Information

Totea may share personal information with third parties only when necessary, including:

  • Shopify and other service providers (payments, hosting, analytics, fulfilment, shipping)
  • Marketing and advertising partners to support promotional activities
  • Third-party platforms when you direct or consent to such sharing
  • Affiliates or business partners, where applicable
  • Authorities or legal bodies when required by law
  • In the event of a business transaction such as merger, restructuring, or similar event


6. Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to help provide and improve our Services.

Your data may be processed by Shopify and transferred internationally to enable store functionality.

For more information, you may refer to Shopify’s privacy documentation via their official privacy resources.


7. International Data Transfers

Totea operates globally. As a result, your personal information may be transferred, stored, or processed outside your country of residence.

Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent legal mechanisms to ensure data protection compliance.


8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies


9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request a copy of your data (data portability)
  • Opt out of marketing communications

To exercise any of these rights, you may contact us at:

mytotea@use.startmail.com


10. Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.


11. Children’s Privacy

Our Services are not intended for individuals under the age of legal majority in their jurisdiction, and we do not knowingly collect data from minors.


12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.


13. Contact

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

mytotea@use.startmail.com