Shipping policy

1. Order Processing Time

All orders are processed within 1 to 2 business days after the order has been placed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-volume periods, processing times may be slightly extended. If this occurs, customers will be notified via email.

Once your order has been processed, you will receive a confirmation email with tracking information (if available).


2. Shipping Time

Once your order has been processed and dispatched, estimated delivery times are:

  • 3 to 7 business days

These timeframes are estimates only and may vary depending on the destination, courier service, and customs processing (if applicable).


3. Total Delivery Time

The total estimated delivery time is:

  • 4 to 9 business days (processing + shipping)

Please note that these are estimated timeframes and are not guaranteed.


4. Shipping Locations

Totea offers international shipping.

Delivery times and availability may vary depending on the destination country. Some regions may experience longer delivery times due to customs or local courier delays.


5. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on the destination and order size.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.


6. Order Tracking

Once your order has been shipped, you will receive a tracking number (where available).

Tracking information may take 24–72 hours to update after dispatch.


7. Delays and Exceptions

While we aim to meet all estimated delivery times, Totea is not responsible for delays caused by:

  • Customs processing
  • Carrier delays
  • High demand periods
  • Weather conditions or external disruptions

In such cases, delivery times may be extended beyond the estimated window.


8. Incorrect Address

It is the customer’s responsibility to ensure that all shipping information is correct at the time of purchase.

Totea is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information.


9. Lost or Stolen Packages

Totea is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If you believe your package is missing, please contact the courier service directly and then reach out to us for assistance.


10. Contact Information

If you have any questions about your order or shipping, you can contact us at:

mytotea@use.startmail.com