Terms of service
OVERVIEW
Welcome to Totea.
The terms “we”, “us” and “our” refer to Totea. Totea operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a curated shopping experience.
Totea is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) govern your access to and use of our Services, and describe your rights and responsibilities when interacting with our store.
Please read these Terms carefully, as they include important legal information, including limitations of liability and disclaimers of warranties.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.
SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are of legal age in your jurisdiction or have permission from a legal guardian.
To access certain features, you may be required to provide personal information such as your email address, billing, shipping, and payment details.
You agree that all information provided to Totea is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account and for all activity under your account. You may not transfer or sell your account to any third party.
SECTION 2 - OUR PRODUCTS
We aim to display our products as accurately as possible. However, we cannot guarantee that colours or appearance will be identical across all devices.
We do not guarantee that products will meet all individual expectations.
Product descriptions, pricing, and availability may change at any time without notice at Totea’s discretion.
We reserve the right to discontinue any product or limit quantities at any time.
SECTION 3 - ORDERS
When you place an order with Totea, you are making an offer to purchase a product.
We reserve the right to accept or decline any order at our sole discretion.
An order is not confirmed until payment has been successfully processed.
We may refuse or cancel orders if fraud or misuse is suspected.
Returns and refunds are subject to our Return & Refund Policy.
SECTION 4 - PRICES AND BILLING
All prices are subject to change without notice.
The final price is the one displayed at checkout.
Prices may exclude taxes, customs duties, or import fees depending on your location.
You agree to provide accurate and up-to-date payment information.
You confirm that you are authorised to use any payment method provided.
Failure to provide correct billing information may result in order cancellation.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed.
Totea is not responsible for delays caused by shipping carriers, customs processes, or external factors beyond our control.
Once an order is handed to the carrier, risk of loss transfers to the customer, to the extent permitted by applicable law.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Totea website, including images, text, branding, designs, logos, and product content, is the intellectual property of Totea or its licensors.
You may not copy, reproduce, distribute, or exploit any content without prior written permission from Totea.
All rights not expressly granted are reserved.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or features.
These are provided “as is” without warranties of any kind.
Totea is not responsible for any issues arising from your use of third-party tools.
SECTION 8 - THIRD-PARTY LINKS
Our Services may include links to third-party websites.
Totea is not responsible for the content, accuracy, or practices of third-party websites.
You access third-party sites at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Totea is powered by Shopify, which provides the technical infrastructure for our store.
However, all sales are made directly between you and Totea.
Shopify is not responsible for any aspect of your purchase, including product issues, damages, or disputes.
By using our Services, you release Shopify from any liability related to transactions made in our store.
SECTION 10 - PRIVACY POLICY
Your personal data is handled according to our Privacy Policy.
By using our Services, you acknowledge that your data may be processed by Totea and Shopify as part of order fulfilment and store operations.
SECTION 11 - FEEDBACK
If you submit reviews, suggestions, or other content (“Feedback”), you grant Totea a worldwide, royalty-free licence to use, reproduce, and distribute such content for business purposes.
You confirm that your Feedback does not infringe any third-party rights.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally, product descriptions, pricing, or availability may contain errors.
Totea reserves the right to correct errors and cancel orders if necessary, even after an order has been placed.
SECTION 13 - PROHIBITED USES
You agree not to use our Services for any unlawful, abusive, fraudulent, or harmful activity.
You may not:
- Interfere with the website or security systems
- Copy or resell any part of the Services
- Use automated systems to extract data
- Upload malicious code or attempt to harm the platform
- Misrepresent your identity or information
We reserve the right to suspend or terminate access for violations of these Terms.
SECTION 14 - TERMINATION
Totea may suspend or terminate your access to the Services at any time, without notice, if we believe you have violated these Terms.
Certain provisions will continue to apply after termination, including intellectual property, liability, and indemnification clauses.
SECTION 15 - DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” and “as available” without warranties of any kind.
Totea does not guarantee uninterrupted or error-free service.
SECTION 16 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Totea shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Totea from any claims arising from your misuse of the Services or violation of these Terms.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
SECTION 19 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Return Policy, constitute the full agreement between you and Totea.
SECTION 20 - GOVERNING LAW
These Terms shall be governed by and interpreted under applicable laws of the jurisdiction in which Totea operates, without regard to conflict of law principles.
SECTION 21 - CHANGES TO TERMS
We may update these Terms at any time.
Continued use of our Services after changes means you accept the updated Terms.
SECTION 22 - CONTACT INFORMATION
For any questions regarding these Terms, you may contact us at:
mytotea@use.startmail.com